{"id":108,"date":"2026-08-19T23:50:59","date_gmt":"2026-08-19T23:50:59","guid":{"rendered":"https:\/\/monkeyfresh.ca\/?page_id=108"},"modified":"2026-08-19T23:50:59","modified_gmt":"2026-08-19T23:50:59","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/monkeyfresh.ca\/?page_id=108","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Privacy Policy<\/h1>\n<p><strong>Last updated: August 19, 2026<\/strong><\/p>\n<p>EIVYS CANADA LTD (\u201cEIVYS Canada,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) operates monkeyfresh.ca. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit the website, contact us, create an account, or purchase a product.<\/p>\n<h2>1. Scope and accountability<\/h2>\n<p>We handle personal information in accordance with Canada\u2019s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy laws. EIVYS Canada is accountable for personal information under its control and has designated a Privacy Officer.<\/p>\n<h2>2. Information we collect<\/h2>\n<ul>\n<li><strong>Identity and contact information:<\/strong> name, email address, phone number, billing address, and shipping address.<\/li>\n<li><strong>Order and transaction information:<\/strong> products ordered, order history, payment status, taxes, refunds, and delivery details. Full payment-card information is normally handled directly by our payment processors.<\/li>\n<li><strong>Account and support information:<\/strong> account credentials, communications, reviews, requests, and information you provide to customer service.<\/li>\n<li><strong>Device and usage information:<\/strong> IP address, browser, device identifiers, pages viewed, referring pages, approximate location, and interactions with the website.<\/li>\n<li><strong>Marketing preferences:<\/strong> subscriptions, consent records, and unsubscribe choices.<\/li>\n<\/ul>\n<h2>3. Why we use information<\/h2>\n<p>We use personal information to process payments and orders; deliver products; provide support; manage returns and refunds; communicate about purchases; detect fraud and protect the website; maintain business, tax, and legal records; improve products and the shopping experience; and send marketing where we have consent or another lawful basis.<\/p>\n<h2>4. Consent and choices<\/h2>\n<p>We obtain meaningful consent where required, taking into account the sensitivity of the information and reasonable expectations. You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect services that require the information.<\/p>\n<h2>5. Email and electronic marketing<\/h2>\n<p>Commercial electronic messages are sent in accordance with Canada\u2019s anti-spam legislation (CASL). Marketing messages identify the sender and include an unsubscribe method. We process unsubscribe requests without delay and no later than 10 business days. Transactional order and service messages may still be sent where permitted by law.<\/p>\n<h2>6. Cookies and analytics<\/h2>\n<p>We and our service providers may use cookies and similar technologies for essential site functions, cart and account preferences, security, performance, and analytics. You can control many cookies through browser settings, although disabling essential cookies may prevent parts of the website from working.<\/p>\n<h2>7. When we disclose information<\/h2>\n<p>We may disclose information to service providers that help with website hosting, WordPress and WooCommerce operations, payments, fraud prevention, fulfilment, shipping, analytics, email, advertising, customer support, and professional advice. We may also disclose information where required by law, to protect rights and safety, or in connection with a proposed sale, financing, or reorganization. We do not sell or rent personal information for money.<\/p>\n<h2>8. Processing outside Canada<\/h2>\n<p>Some service providers may process or store information outside Canada, including in the United States. Information in another jurisdiction may be accessible to courts, law-enforcement, or regulators under that jurisdiction\u2019s laws. Contact our Privacy Officer for information about our service-provider practices.<\/p>\n<h2>9. Retention<\/h2>\n<p>We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfilment, customer service, fraud prevention, tax and accounting obligations, legal claims, and dispute resolution. We then securely delete or anonymize it, subject to technical and legal requirements.<\/p>\n<h2>10. Safeguards<\/h2>\n<p>We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.<\/p>\n<h2>11. Access, correction, and complaints<\/h2>\n<p>You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information, subject to lawful exceptions. You may also ask questions, withdraw consent, or complain about our practices. We may verify identity before completing a request. If we cannot resolve a concern, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.<\/p>\n<h2>12. Children<\/h2>\n<p>The website is not directed to children under 13, and we do not knowingly collect personal information from them. Purchases must be made by a person authorized to enter into the transaction under applicable law.<\/p>\n<h2>13. Third-party links<\/h2>\n<p>Links to third-party sites or services are governed by those parties\u2019 privacy practices, not this Policy. Review their notices before providing information.<\/p>\n<h2>14. Changes<\/h2>\n<p>We may update this Policy to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated date. We will provide additional notice where required by law.<\/p>\n<h2>15. Contact the Privacy Officer<\/h2>\n<p>EIVYS CANADA LTD<br \/>Attn: Privacy Officer<br \/>1701 Richmond St, Unit 200<br \/>London, ON N5X 3Y2<br \/>Canada<br \/>Email: <a href=\"mailto:info@eivyscanada.ca\">info@eivyscanada.ca<\/a><br \/>Phone: <a href=\"tel:+12299264520\">(229) 926-4520<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: August 19, 2026 EIVYS CANADA LTD (\u201cEIVYS Canada,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) operates monkeyfresh.ca. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit the website, contact us, create an account, or purchase a product. 1. Scope and accountability We handle personal information in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=108"}],"version-history":[{"count":3,"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":112,"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=\/wp\/v2\/pages\/108\/revisions\/112"}],"wp:attachment":[{"href":"https:\/\/monkeyfresh.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}