Privacy Policy

Last updated: August 19, 2026

EIVYS CANADA LTD (“EIVYS Canada,” “we,” “us,” or “our”) operates monkeyfresh.ca. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit the website, contact us, create an account, or purchase a product.

1. Scope and accountability

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy laws. EIVYS Canada is accountable for personal information under its control and has designated a Privacy Officer.

2. Information we collect

  • Identity and contact information: name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: products ordered, order history, payment status, taxes, refunds, and delivery details. Full payment-card information is normally handled directly by our payment processors.
  • Account and support information: account credentials, communications, reviews, requests, and information you provide to customer service.
  • Device and usage information: IP address, browser, device identifiers, pages viewed, referring pages, approximate location, and interactions with the website.
  • Marketing preferences: subscriptions, consent records, and unsubscribe choices.

3. Why we use information

We use personal information to process payments and orders; deliver products; provide support; manage returns and refunds; communicate about purchases; detect fraud and protect the website; maintain business, tax, and legal records; improve products and the shopping experience; and send marketing where we have consent or another lawful basis.

4. Consent and choices

We obtain meaningful consent where required, taking into account the sensitivity of the information and reasonable expectations. You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect services that require the information.

5. Email and electronic marketing

Commercial electronic messages are sent in accordance with Canada’s anti-spam legislation (CASL). Marketing messages identify the sender and include an unsubscribe method. We process unsubscribe requests without delay and no later than 10 business days. Transactional order and service messages may still be sent where permitted by law.

6. Cookies and analytics

We and our service providers may use cookies and similar technologies for essential site functions, cart and account preferences, security, performance, and analytics. You can control many cookies through browser settings, although disabling essential cookies may prevent parts of the website from working.

7. When we disclose information

We may disclose information to service providers that help with website hosting, WordPress and WooCommerce operations, payments, fraud prevention, fulfilment, shipping, analytics, email, advertising, customer support, and professional advice. We may also disclose information where required by law, to protect rights and safety, or in connection with a proposed sale, financing, or reorganization. We do not sell or rent personal information for money.

8. Processing outside Canada

Some service providers may process or store information outside Canada, including in the United States. Information in another jurisdiction may be accessible to courts, law-enforcement, or regulators under that jurisdiction’s laws. Contact our Privacy Officer for information about our service-provider practices.

9. Retention

We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfilment, customer service, fraud prevention, tax and accounting obligations, legal claims, and dispute resolution. We then securely delete or anonymize it, subject to technical and legal requirements.

10. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

11. Access, correction, and complaints

You may request access to personal information we hold about you and ask us to correct inaccurate or incomplete information, subject to lawful exceptions. You may also ask questions, withdraw consent, or complain about our practices. We may verify identity before completing a request. If we cannot resolve a concern, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

12. Children

The website is not directed to children under 13, and we do not knowingly collect personal information from them. Purchases must be made by a person authorized to enter into the transaction under applicable law.

13. Third-party links

Links to third-party sites or services are governed by those parties’ privacy practices, not this Policy. Review their notices before providing information.

14. Changes

We may update this Policy to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated date. We will provide additional notice where required by law.

15. Contact the Privacy Officer

EIVYS CANADA LTD
Attn: Privacy Officer
1701 Richmond St, Unit 200
London, ON N5X 3Y2
Canada
Email: info@eivyscanada.ca
Phone: (229) 926-4520