Shipping Policy

Last updated: August 19, 2026

This Shipping Policy explains how EIVYS CANADA LTD (“EIVYS Canada,” “we,” “us,” or “our”) processes and ships orders placed through monkeyfresh.ca.

1. Order processing

Orders are normally processed within 1–7 business days after payment is confirmed. Business days are Monday to Friday, excluding statutory holidays. Processing times may be longer during launches, promotions, severe weather, or other high-volume periods. An order confirmation is not a shipping confirmation.

2. Shipping within Canada

Available shipping methods, charges, and estimated delivery times are shown at checkout based on the delivery address and order. Prices are displayed in Canadian dollars unless stated otherwise. Applicable sales taxes and shipping charges are calculated at checkout.

3. Delivery estimates

Delivery estimates begin after the order is dispatched. Carrier estimates are not guarantees. Weather, remote destinations, transportation disruptions, and other events outside our reasonable control may cause delays.

4. Tracking

When tracking is available, we will send it to the email address used for the order. Tracking can take up to 48 hours after the shipping notice to show movement. If no movement appears after 10 days, contact us with your order number.

5. Address accuracy

Please check your name and complete delivery address before submitting the order. Contact us immediately if a correction is required. We cannot guarantee changes after an order has entered fulfilment. Additional carrier or reshipping charges caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

6. Lost, damaged, or missing shipments

If an order arrives damaged, retain the product, packaging, and shipping label and contact us promptly with photographs and your order number. If tracking shows delivery but the package cannot be found, first check the delivery area and with household members or building staff, then contact the carrier and us. We will assist with a carrier investigation. Any remedy will be provided in accordance with applicable law and our Return & Refund Policy.

7. International shipping

International delivery is available only where a shipping option is displayed at checkout. The recipient is responsible for import duties, brokerage fees, taxes, and customs charges imposed by the destination country, unless checkout states otherwise. Customs delays are outside our control.

8. Restrictions

Some products or destinations may be unavailable because of carrier, dangerous-goods, customs, or legal restrictions. We may cancel and refund an order that cannot lawfully or safely be shipped.

9. Returns

Returns and refunds are governed by our Return & Refund Policy.

10. Contact

EIVYS CANADA LTD
1701 Richmond St, Unit 200
London, ON N5X 3Y2
Canada
Email: info@eivyscanada.ca
Phone: (229) 926-4520